What Works for Supervisors is an important training experience to help supervisors achieve the results you desire – grounding them in their leadership and management role and responsibilities, and expanding their capacity to overcome the obstacles which can impede their success. The best of them learn to recognize, inspire, and reward good work. They see individual strengths, and assign tasks accordingly. They deal effectively with problems as they arise, and make decisions that help. They positively interact with others to guide the flow of work, and open up new channels of productivity. They contribute to creating a culture of lasting success — growing people, and shaping the workforce of the future. Ask a question by email. The curriculum includes:

16. Harnessing Human Capital
The effort and energy of a group is tied closely to the way people respond to their leader. This session lays the groundwork for proactively gathering employee commitment and magnifying their output. Supervisors will see their efforts more clearly in terms of attracting people, generating the work product, and making progress and improvements in both. Effectiveness comes through fostering relationships, understanding personalities, taking leadership styles into consideration, building healthy teams, leveraging diversity, and making well-reasoned decisions.

17. Collision Course: Managing Conflict
Addressing conflicts in the workplace requires disciplined processes and well-conceived corrective actions. It calls for supervisors to step into messy situations, and deftly solve problems. Conflicts can arise from personality clashes, or come as a result of organizational dysfunctions — stresses imposed by change, or excessive workloads. Supervisors will learn to focus on behaviors, and pursue resolutions with objective viewpoints, and a calm demeanor. Progressive discipline is taught, as is the difference between constructive tension and destructive habits.

18. Performance Package: Raising Performance Levels
Supervisors are responsible for evaluating the output and raising the level of performance of the individual, and the team. Business results come from many important and specific supervisory skill sets: the ability to set priorities, use time appropriately, conduct performance reviews/appraisals, provide feedback, mentor and coach employees, and delegate the work. The end result and payoff is in the customer experience — how well the organization serves customer needs, and lives up to its mission and promises.

19. Points of Impact: How Leaders/Supervisors Impact Their Work and Workers
The final session in this series, based on the findings of extensive research, teaches a handful of fundamental principles — five significant ways in which supervisors can impact their workers. These are well-sharpened points that work: The Point of Amplification, The Point of Linkage, The Point of Honest Scales, The Driving Point, and The Point of Good Ends. These reliable tools of successful leadership deal with the whole person — including both the supervisor’s actions, “what they do,” and their personhood, “who they are.”

A D D I T I O N A L   C O U R S E   C U R R I C U L U M S

1 — 6 "Six Core Competencies of Leadership" 7 — 10 "Think and Act Like a Leader" 11 — 14 "The Leadership Environment" 26 — 29 "Leading for Achievement"

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